Just Listen
By Mark Goulston
AMACOM
American Management Association
New York, NY
234 pp.
2010
Just Listen is subtitled Discover the Secret to Getting Through to Absolutely Anyone. In this book, Mark Goulston reveals numerous strategies for getting through to anyone based on an understanding of their needs and agendas. Interestingly, one of the author’s areas of expertise is training hostage negotiators to effectively handle life-or-death situations. He has also served as a business coach for companies such as Hyatt and Disney. Warren Bennis, author of Becoming a Leader, offers this praise: “A groundbreaking work that all leaders, present and future, should read, and more important, practice.”
